The temporary General Manager, Bryan Seagraves, is refusing to listen to Hyundai USA, Corporate and Consumer Affairs and honor the URGENT RECALL on the Hybrid Sonata I bought from his team.I have this well documented, have a case opened with Hyundai Consumer Affairs and am only asking that Bryan Seagraves does the honorable and proper customer service response, and promptly trade my Car and get my family, with disabled daughter into a similar Sonata that is NOT a Hybrid that stalls.
I am VERY upset and surprised that a GM would ignore his responsibilities and show such poor professionalism.
I have been in Executive Management for more than 16 years and I would expect to be FIRED if I conducted myself in such a manner, representing Rick Case.I am sure Rick and Rita will be disappointed.
More Review Details
What I liked
What I disliked
- Bryan the gm ignores hyundai recall
- Rick case hyundai duluth gm puts my family at risk
- Rick case general manager
- Reason of review:
- Sonata Hybrid URGENT RECALL
- Preferred solution:
- Te GM, Bryan Seagraves should HONOR the URGENT RECALL and swap cars with me so my family and I will be safe. I have a case and will not back down!
- Monetary loss:
- Product or service
- Rick Case Hyundai Duluth Manager
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "We bought a2008 Raptor toy hauler in 2011 which had been out of storage on several occasions for on a week @a time---The unit looked BRAND NEW---BEAUTIFUL. Found slight..."
- "Subaru seems to randomly cover or not cover engines in the STi model that break piston ringlands. I had to get quite hostile to finally get reimbursed for my..."
- "No gate. No ranger at entrance. No security. At the store I was asked to produce registration for my truck, registration for my camper, proof of insurance for truck, proof..."
- "I just want everyone to know how American Home Shield treats their customers. My brother died on July 4th and I had to go out of town for the funeral..."
- "I ordered a beautiful dress from Tbdress for a special occasion. So disappointed when it arrived. The alterations for my size look as if they were done by a child. I..."
- "I had an accident at one of your stores where I came out of bathroom and the door sprung back toward me hitting my hand where one of my nails..."
- "RUN RUN RUN 2 weeks turned to 6. and still not done they ordered the wrong tub and order the same $33 ceiling fan (a request was made to upgrade from the..."
- "Hello my name is Pamela Kyriakides, our mortgage company made everything so easy and fast i could not believe it. Not one glich or hiccup. Just..."
- "I CAN NOT MAKE THESE PEOPLE UNDERSTAND THAT WHAT I RECEIVED WAS NOT WHAT I ORDERED. THEY JUST KEEP TELLING ME THAT ACCORDING TO THE RECEIPT THAT MY ORDER WAS..."